Ofori-Okyere I. An Investigation why Customers Defect and the Role Played by Freight Transport Businesses in Adopting Customer Retention Management Strategies: An Evidence From the Freight Transport Service Industry in Ghana. A Review Paper oRelated Literature. BJMAS [Internet]. 2022 Sep. 12 [cited 2024 Nov. 23];2(1):45-59. Available from: https://bjmas.org/index.php/bjmas/article/view/34