OFORI-OKYERE, I. An Investigation why Customers Defect and the Role Played by Freight Transport Businesses in Adopting Customer Retention Management Strategies: An Evidence From the Freight Transport Service Industry in Ghana. A Review Paper oRelated Literature. British Journal of Multidisciplinary and Advanced Studies, [S. l.], v. 2, n. 1, p. 45–59, 2022. Disponível em: https://bjmas.org/index.php/bjmas/article/view/34. Acesso em: 17 may. 2024.